FAQs

Most individuals typically use about 30 lbs a month. For 2 people, 60 lbs/month is typical usage of wash & fold. As a reference, a regular washing machine typically holds 10-15 lbs. If the plan you initially selected does not suit your needs, you can change your plan at any time. The new plan will take effect as soon as your current plan expires.
Since we wash every customer’s clothes separately, each order is separated in to at least two loads. Hence the reason for a 15 Lb minimum order size. It is fine to send in less, and we will just deduct 15 Lbs from your available laundry plan balance for the order.
Sorry, but our laundry plans are such a great deal that they may not be combined with any other offers. Other discounts and offers will be applied to any charges not associated with your laundry plan (upgrades, dry cleaning, etc.). Discounts may not be used to purchase laundry plans.
No problem! You can still select any upgrades you like on the preferences page. Your base wash dry fold will be included in your plan and any upgrades such as special soap, dryer sheets, or other available upgrades will be charged separately and billed to your account on a per order basis.

These plans are only for wash dry fold orders. Dry cleaning and laundered shirts are charged per piece as part of our dry cleaning service.
We are still more than happy to process special items. These are not included in the plan and will be charged separately and billed to your credit card on a per order basis.
The laundry plan is month to month and will automatically renew on the renewal date each month unless you notify us prior to renewal day to cancel.
No problem. Should your usage exceed the amount of your plan, you will be charged the standard per pound rate (currently $3.50) for any pounds over your plan amount.